All orders are shipped FREE in the USA. Free shipping is only available in the contiguous 48 U.S states, including Washington D.C.
What is your shipping policy?
When will I get my art?
As soon as we get your order, we start custom-making it. Average processing + transit times are below.
I takes 2-3 days processing time, and it takes 3-5 days transit time.
How will my art be packaged?
- Posters, photographs and art prints are rolled with thick paper to protect against dust before being packaged in corrugated triangular shipping containers. Currently we don't do flat shipping, but we've taken great care to choose the most protective method of handling and delivering your art.
- Framed items are covered securely and placed in adjustable corrugated inserts that lock the frame in position.
How do I track my order?
You can quickly check the status of a current order with your order number and email address. As soon as your art ships, we'll send you a confirmation email that includes a tracking number.
Is my package insured?
AvellinoArt.com guarantees your satisfaction 100%. On the rare chance that your package is lost or damaged upon arrival, just contact our Customer Support Team.
Do you ship internationally?
Outside of the United States we ship worlwide. Orders shipping to Canada are not eligible for AvellinoArt.com's free shipping. Please contact us for shipping rates for your country outside of the USA. At-will return shipping costs are the responsibility of the purchaser. Our orders are shipped using UPS. All international orders may be subject to import duties and taxes assessed by local governments and are due upon delivery. This is not included in the order total. All prices shown are in US dollars and are subject to currency exchange rates.
Can I ship to a P.O. Box?
The USPS delivers packages 11" x 14" and smaller to a P.O. Box. Larger items must be shipped to a street address.
Where is My Order?
Often, orders of multiple items ship in multiple shipments, with 1-2 items per shipping container. If you haven't received all items, be sure to check each tracking number for the order in your account. Please also make sure to open each box received in case it holds multiple items.
If you are missing any items, please contact us.
What If My Order Arrives Damaged?
The workmanship of your canvas is guaranteed for 365 days from the date of shipment. If you receive a damaged or defective product, please let us know and we’ll fix the problem as quickly as possible.
To get started on your return, please click below. If you have not set up an account yet, just click on register a new account, please contact us.
How Do I Resolve a Shipment Issue?
We are happy to help resolve any issues that may have happened during shipping.
Lost Packages
A package is considered lost if:
- It has not been delivered 24 hours after the expected delivery date and time.
- The tracking status has not been updated in more than 3 business days.
- The carrier has marked the status as lost.
Click here to contact us regarding a lost shipment
Damaged Item
- If your artwork doesn't arrive in perfect condition, just let us know and we will print a new custom piece for you.
Wrong item
- If you received the wrong item, please let us know so we can quickly print and ship out the correct artwork.